A FAQ resource has a number of distinct advantages over a handbook. (a) It is interactive! Users can find information they need by searching for information using key words or phrases. (b) Saves time and effort in finding relevant information (c) New questions can be added any time by...

Printed versions of the FAQ can by used. However, the power of the interactive facility is considerable reduced, since search facility cannot be used, or linked access to relevant documents will not be possible.

This facility replaces the standard handbook. From previous experience handbooks have a number of disadvantages: (a) They are not suitable for finding answers to questions (b) They take longer to update and modify (c) Very few people use the handbooks, after they are distributed! ...